When you provide great customer service, you utilize best practices, such as respecting customers’ time and having a pleasant attitude, as well as offering knowledgeable and helpful resources, but you also go above and beyond to exceed customers’ expectations.
Negotiation underpins success in business and in life. This course imparts valuable skills that help you negotiate effectively and reach agreements in conflicting situations. Learn critical negotiation techniques and how to build a solid plan to get the outcome you desire.
Discover how to utilise social media to monetise and drive sales for your business. Learn how to engage new prospects and optimise the consumer journey with digital marketing strategies and mechanics.
Learn how to capitalise on opportunities and zoom in on the best property gems to make prudent investments with profitable returns.