Business Management
Entrepreneurship
WSQ Building Positive Customer Experience & Relationship Management
TGS-2022010672
TGS-2022010672
Account management is a type of sales position that focuses on maintaining and growing client relationships. Account managers have two main goals: to keep their clients' business and to expand their opportunities. They achieve these goals by learning about their clients' objectives and assisting them in achieving them. For the client, the account manager serves as a long-term liaison and, hopefully, a trusted consultant. The account manager can help their clients by answering their questions, solving their problems (ideally with customized product or service solutions), and developing a long-term strategic partnership with them that extends beyond the original sale by understanding their needs. This course is accredited by SkillsFuture Singapore under WSQ Skills Framework ICT-SNM-3001-1.1 Account Management (Level 3)
Recommending solutions to clients and upselling to existing Clients
Effective interaction with key clients by using communication platforms to engage clients
Evaluating feedback for client satisfaction and tracking sales performance for accountability
Full Course Fee: *S$869.82
Mid-Career Enhanced Subsidy (MCES)
Up to 70% Funded by SkillsFuture
Grant Amount – S$558.60
Baseline Subsidy
Up to 50% Funded by SkillsFuture
Grant Amount – S$399.00
Enhance Training Scheme for SME - ETSS (Up to 70% Funded by SkillsFuture)
Grant Amount – S$558.60
Subsidy for Non-SME (Up to 70% Funded by SkillsFuture)
Grant Amount – S$558.60
Subsidy for Non-SME (Up to 50% Funded by SkillsFuture)
Grant Amount – S$399.00
Eligible SME employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.
Eligible SME employers can claim absentee Payroll (AP) at a standard rate of $4.50 per hour.
2 Day(s) (16 Hours) / In-Person Classroom Training with Individual Written Case Study & Role Play
The target learners for the WSQ Building Positive Customer Experience and Relationship Management are business owners and direct salespeople
At the end of the course, learners can expect to:
“Everybody is like a family here in GEX Academy. The trainers really teach from their heart by hand holding you in your learning journey. Thanks to GEX Academy, I can now do digital marketing!”
“The team was so helpful to ensure I fully master the fundamentals and put what I have learnt into actions. Today, I am a proud owner of a successful e-commerce online business and I strongly encourage everyone who's looking to upskill themselves to take the next step forward in this community!”
“I believe that I am now equipped with the necessary skill sets to reach the global market, all thanks to the continuous support I have received from GEXAcademy. Today, I am providing freelance digital solutions to my clients from all over the world. Digital marketing is the most important skill set in today's fast changing world.”
When you provide great customer service, you utilize best practices, such as respecting customers’ time and having a pleasant attitude, as well as offering knowledgeable and helpful resources, but you also go above and beyond to exceed customers’ expectations.